Stress: France Telecom questioning all employees

Monday morning, days after a 25th suicide France Telecom, the group's 102,000 employees will receive a questionnaire of 170 questions – including lefigaro.fr became aware – on stress and working conditions. Objective: let them speak to employees and move very quickly to build a "new" France Telecom.

It took a dozen meetings with the leadership of France Telecom, unions in occupational medicine and Technologia, a firm specializing in assessing and preventing occupational hazards and environment to develop a questionnaire to address employees.

It begins with a fifty general questions – based on the Karasek questionnaire, named the North American sociologist and model of the Swiss sociologist Siegrist, -, the workload for recognition through the meaning of work and autonomy.

Followed 120 questions tailored specifically to the "case" France Telecom: a group comprising two-thirds of civil servants – bound by a duty of obedience – and a huge variety of trades.

Measuring the impact of the change in status

Entering the heart of the matter with issues related to the "functional and geographical mobility": the number of position changes in five years? Were they desired? Have they led to removal?

The item "managerial relationship" addresses the issue of decision making: the manager decides he alone? Employees feel that it is responsible itself constrained in its decisions? Finally, is it "too hard on itself towards its employees?".

The category "environmental France Telecom and business communication" will surely highlight the gap between the concerns of telecom operators, international group and that of its employees every day. Are they interested in the place of the group and its evolution in the telecommunication environment, the questionnaire asks? Are they proud to belong to the group?

On the working atmosphere and hardship, and health issues in general, the questionnaire seeks to measure the impact of the change in status of the group: how the work environment, employee health and frequency of work stoppages Have they changed in five years? Recall that it was in September 2004 that the French state has ceded some of its shares to go below the 50%, while France Telecom became a private company.

Following an update on the violence and intimidation, the last part deals with the psychological situation of employees by asking them about the recent past to assess their emotional state they feel "hopeless, thinking of the future, weep-t – it easily, they have memory lapses, fears, fears …

Looking for an answer and Organizational Collective

And after? Technologia The cabinet will present the results of the survey the week of November 30. Note that this questionnaire is only part of the mission conducted by the firm at France Telecom.Technologia, October 19 chosen by unions – on a proposal from the management who had also retained the firm and Stimulus Secafi Alpha – will also this week of November 30 began its audit on the basis of studies in France Telecom (studies requested by the CHSCT, reports of physician work and findings of the branch). On the medical side, the firm will propose an analysis of "suicidal crisis" with a 1st report year-end and a second in February. Finally, are also provided interviews face-to-face with a representative sample of one hundred employees.

The Prevention Plan France Telecom should be completed for April 15. The goal is to provide organizational and collective response, and certainly not an individual response and psychological.Technologia Renault already founded 20 years ago by Jean-Claude Delgenes Technologia was called for the first time on a mission related to suicide a decade ago at Alstom. Prior to France Telecom, Renault is that the firm has recently worked. He conducted a similar approach to the Technocentre automotive group based in Guyancourt near Paris, from May to late 2008, after three suicide. The questionnaire was then raised to 63% of responses on these 12 000 employees. Technologia was then prepared 50 proposals (of HR closer to the ground, an organization of rangeland management review). Before summer, the group has again called on him to lead a new investigation. 77% of employees responded.

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